New Kraken - only three tuners activate

Brand new Kraken connected to a PC running Ubuntu.
The installation script worked wonderfully. Completed error free.
The Kraken is powered with a 3A USB-C supply that shows no voltage dips.
The USB cable to the PC works fine with other devices – harddrives, phones etc.

Only the first three blue LED’s light up on the Kraken when the PC’s USB port wakes up.
Running kraken_test shows only three tuners:

kraken@krakensdr:~$ kraken_test
Found 3 device(s):
0: Realtek, RTL2838UHIDIR, SN: 1000
1: Realtek, RTL2838UHIDIR, SN: 1001
2: Realtek, RTL2838UHIDIR, SN: 1002

Using device 0: Generic RTL2832U OEM
Found Rafael Micro R820T/2 tuner
Supported gain values (29): 0.0 0.9 1.4 2.7 3.7 7.7 8.7 12.5 14.4 15.7 16.6 19.7 20.7 22.9 25.4 28.0 29.7 32.8 33.8 36.4 37.2 38.6 40.2 42.1 43.4 43.9 44.5 48.0 49.6
Sampling at 2048000 S/s.

Info: This tool will continuously read from the device, and report if
samples get lost. If you observe no further output, everything is fine.

Reading samples in async mode…
Allocating 15 (non-zero-copy) user-space buffers
lost at least 48 bytes in buffer 0
^C
Signal caught, exiting!

User cancel after 27 buffers, exiting…
Samples per million lost (minimum): 6

~/krakensdr_doa/heimdall_daq_fw/Firmware/_logs/rtl_daq.log looks like this:

03:47:35 FATAL rtl_daq.c:501: The serial numbers of the devices are not yet configured, exiting…

Trying to start the service gives me this:

kraken@krakensdr:~/krakensdr_doa$ ./kraken_doa_start.sh
Shut down DAQ chain …
[sudo] password for kraken:
Config file check bypassed [ WARNING ]
kernel.sched_rt_runtime_us = -1
Desig FIR filter with the following parameters:
Decimation ratio: 1
Bandwidth: 1.00
Tap size: 1
Window function: hann
FIR filter ready
Transfer funcfion is exported to : logs/Decimator_filter_transfer.html
Coefficients are exported to: data_control/fir_coeffs.txt
Starting DAQ Subsystem
Output data interface: Shared memory
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Have a coffee watch radar

Remote Control is DISABLED
To enable Remote Control please install miniserve and jq.
Then change ‘en_remote_control’ setting in _share/settings.json file to ‘true’.
Finally, apply settings by restarting the software.

Starting KrakenSDR Direction Finder
Web Interface Running at 0.0.0.0:8080
Data Out Server Running at 0.0.0.0:8081
TAK Server Installed

I have a friend with a working setup, and will bring my unit to him this weekend to try it with known working power & cables, but I did try several good cables and power bricks already so my hopes are not high.

Anything else I can try? Ideas welcome!

// Anders

Follow-up to my post above, found this in rtl_daq.log after following all the troubleshooting steps in the Wiki:

04:24:55 INFO rtl_daq.c:464: Config succesfully loaded from daq_chain_config.ini
04:24:55 INFO rtl_daq.c:465: Channel number: 5
04:24:55 INFO rtl_daq.c:466: Number of IQ samples per channel: 262144
04:24:55 INFO rtl_daq.c:467: Starting multichannel coherent RTL-SDR receiver
04:24:55 INFO rtl_daq.c:469: Noise source control: enabled
04:24:55 INFO rtl_daq.c:500: Device serial:1000, index: 0
04:24:55 INFO rtl_daq.c:500: Device serial:1001, index: 1
04:24:55 INFO rtl_daq.c:500: Device serial:1002, index: 2
04:24:56 INFO rtl_daq.c:500: Device serial:1003, index: -3
04:24:56 FATAL rtl_daq.c:501: The serial numbers of the devices are not yet configured, exiting…

What could ‘index -3’ mean?

// Anders

It couldn’t find the fourth tuner which is expected as kraken_test only showed three tuners. I’m not sure what could be wrong here, but if it’s not a cable or power issue, the missing tuners seem to point to a hardware issue.

Please get in contact at [email protected] with your order details

I appreciate the insight.
I connected the Kraken to a Windows machine that was already loaded with drivers for the RTL-SDR. The three first tuners work as expected and I can tune and receive in the AirSpy software, but the last two does not show up at all in the software. There are six “bulk-in” interfaces under the device manager though.
Also played with the kraken_eeprom utility while connected to the windows machine, but it also do not see -d3 or -d4.
Thanks for the feedback – I’ll reach out to thekraken@.